FAQ
Netradyne Driveri Smart Cam Frequently Asked Questions
| Question | Answer |
|---|---|
| What is Netradyne Driveri? | A safety solution that captures continuous 2-way video for a vehicle and provides an online web-app to review fleet safety. |
| What events do they check for? | – Inertial (hard acceleration, braking, turns, and High G events) – Rolling a stop sign, running a red light, u-turn at a no u-turn sign – Sustained speeding relative to geo-coder info (HERE), relative to a sign in view, and relative to fleet maximum speed – Close following distances – Drowsy driving |
| Why is (insert the event you are wondering about) not being looked for? | Chances are they’re working on it. Netradyne has defined reliability thresholds for what gets included as an event type. If an event type produces too many false positives or negatives then they won’t include it as a part of the product. Once their algorithms meet their thresholds, Netradyne will update their web-app. We are unable to produce timelines for these features as the training process depends on the number of events that occur in the field. This is the case for most inward facing analytics at the time of writing (seatbelt, distracted driving,etc.). |
| When a driver initiates an event by pressing the button on the camera, what amount of time is captured/sent (e.g., how many seconds are capture prior to the button press, and how many seconds after)? | About 30 seconds on each side for a minute. There are factors that may impact the triggering point, such as other triggers within close proximity to the button press. |
| What is GreenZone? | GreenZone is Netradyne’s scoring metric for driver performance. It goes from 0-1000 and roughly follows letter grade evaluation. Fleets can decide where their threshold for safe driving performance should be. |
| How does GreenZone work? | It uses events, clean miles, and miles overall as inputs to calculate the score. It both scores drivers positively and negatively, meaning that overall performance isn’t just starting with a good score and reducing from there. The algorithm itself is proprietary. |
| If an alert event is rejected will that influence the driver’s GreenZone score? | Yes, rejecting an event will negatively or positively impact the driver’s score based on the event type that’s rejected. Scores are generally updated within 3 hours of the rejection. |
| Can I get a video that wasn’t recorded as an event? | Yes, you can, as long as it hasn’t been overwritten on the device. The Netradyne web-app contains a submission request process to get video in 1-minute increments. |
| How much video does it record? | The device itself holds about 50 hours of recorded video and records whenever the ignition is on. Any uploaded video, either manually requested or due to driving performance, will be available for 3 months after the video is uploaded. |
| How many frames per second does it record and what’s the camera’s field of view? | Frames per Sec: 30fps Camera & Field of View: – Outward Camera 74° (Horizontal), 57° (Vertical), 90° (Diagonal) – Inward Camera 148° (Horizontal), 80° (Vertical), 168° (Diagonal) |
| How does the system determine ‘minutes analyzed’? | The logic behind the minutes analyzed for a driver is if a vehicle speed is > 2mph at least for one-second, then we consider that minute as a driving minute. |
| Is there a limit to the number of video events automatically sent to the portal without having to create a manual request? | Yes. Users can expect up to 30 video events per vehicle per month. All other video events must be manually requested and will count against the event requests total (10/veh/mo.) |
| Any limitations related to sharing the vehicle bus? | Our installation doesn’t use the vehicle bus at all and won’t interfere with other GPS Insight hardware. |
| How do videos get from the camera to Netradyne’s web-app? | All cameras are equipped with a SIM card. When an event is captured the camera will send an event to Netradyne’s web-app, and in most cases also send the 2-way video feed and inertial readings to Netradyne’s web-app for review. Some events do not send video by default based on severity and data management; any unsent event video is available at the manager’s request. |
| Where does event processing happen? | The device does all the event processing. This means there’s no requirement for a reliable data connection to correctly capture events as they occur. |
| How do their inertial events compare to our devices? | So far in customer trials, the two devices compare very well. We do not expect a noticeable discrepancy between our devices and the camera. |
| What network does the device use? Data volume? | T-Mobile, and 1GB/month data plan. Alternative networks are available. Data & device functionality is limited to usage only within US |
| What cellular connectivity is supported by the Driveri D-210? | LTE Connectivity – Driveri offers Cat4 LTE connectivity and GPS tracking through the bundled connectivity module which connects to Sprint network on LTE bands B25, B26 and B17. The Cat4 LTE technology offers unparalleled upload/download speeds and provides real time statistics to fleet managers. |
| How does support work? | GPS Insight provides Tier 1 support to customers, which is largely basic camera functionality questions and high-level troubleshooting. If GPS Insight Support can’t answer the questions, the question is escalated to Tier 2 support, which is provided by Netradyne. |
| When is Tier 2 support available? | 7am to 7pm Pacific, Monday through Friday. Customers can expect a response by the next business day. |
| Customer doesn’t want the inward facing camera, can it be disabled? | Yes, but only at the fleet level at this time. Please make this request in the estimate so we can request this at fulfillment. This also extends local video recording buffer to 100 hours. |
| Does the device record while the vehicle is off? | It can, up to 10 hours while ignition is off. This will drain the vehicle’s battery, so be sure customers are aware of the potential for dead batteries if they request a long recording time following ignition off. |
| Where can I find marketing materials? | We have a Sharepoint folder set up with some outward-facing marketing materials: Driveri D-210 Marketing Sharepoint Folder. We will update this folder as new marketing collateral becomes available. |
| I have an interested customer. What do I do? | Register the lead in NetSuite. We share all our leads with Netradyne for pipeline management. |
| Customer wants to run a pilot. What do I do? | GPS Insight will maintain a pilot pool so we can expedite delivery. Follow the usual pilot process in NetSuite to get the order fulfilled. Note that during our soft launch we will not have our pilot pool established and it will require a similar turnaround time to full order fulfillment. |
| What’s the process from customer commitment to installation? | Follow the usual estimate, sales order, accounting approval, and fulfillment process in NetSuite. Once completed, Fulfillment will submit a PO to Netradyne. |
| How long does it take to get devices to customers? | Estimated turnaround is about 2 weeks for processing, plus a few days for ground shipping. We can’t offer expedited shipping or processing at this time. Large orders may require a tiered rollout, however, this may be desirable to customers given activation and invoicing. |
| When do devices activate? | All devices begin reporting at shipment, no buffer time. Invoicing starts at activation regardless of when it’s installed. This may change in the future; we’ll be sure to update this document if it does. |
| What do the lights mean on the device? | See: Understanding Driveri D-210 LED Lights |
| How does the camera report its device health when the vehicle is inactive? | The Driveri Device wakes up every 3 hours for 6 minutes and uploads basic device health information. Heavy operations do not work during this period. Only minimum light functions can run and thus use a minimum amount of current to conserve the battery in the vehicle. If the vehicle isn’t driven for 7 consecutive days then the device stops reporting at the periodic wake-up interval, ensuring that the vehicle battery is not affected when the vehicle is stationary for long periods. |
| How do customers access Netradyne’s Portal? | No Portal-to-Portal integration exists at this time. Direct customers to visit: https://driveri.gpsinsight.com/. Customers will receive login credentials from Netradyne directly. |
| Long Nose Freightliner Classic or Peterbilt 3xx Models (except 337 & 348 models)? | They require a special mount. Please be sure to include the mount as a line item in NetSuite. |
| What are the camera’s operating temperature thresholds? | -4°F to 131°F. |
| Is there a voltage threshold to installing the Driveri camera? | Yes, there’s a 15V threshold built into the camera which protects it from receiving anything 15V or greater. This functionality is in place to help protect the camera from a potential bad voltage regulator on a 12V circuit and possibly shorting the camera. It’s recommended that if the vehicle is providing ~15V power then it be inspected by a service tech, where the voltage can be corrected prior to camera install. |
| Can we install cameras into a vehicle that runs on 24 volts? | No. We are working with Netradyne to provide a conversion process. At this time, we will not fulfill orders into vehicles that use 24v. |
| Can brackets/mounts be cleaned and re-used in the event of a broken windshield? | No. Due to the strength of the adhesive used it’s highly recommended to purchase a new bracket/mount. |
| My truck has a “headliner box,” can the camera be mounted to this instead of the windshield? | It’s recommended to always mount to the windshield to ensure a clear view. Any further back and the view could be distorted/obscured. |
| For “split windshield” trucks, which side of the windshield is the camera mounted? | The camera is mounted on the passenger side. |
| Does the camera have an internal battery? | No, though it does maintain just enough residual charge when power is lost to ensure proper shutdown. |
| How are camera firmware updates handled? | Cameras are updated in the field via over-the-air (OTA) updates and do not impact its ability to continue capturing video. |
| How does the Driveri camera help mitigate power draw on a vehicle’s battery? | The camera is always monitoring for external voltage and will automatically shut down when the external voltage drops below 10V. |
| How long does the voltage have to be at 10V for the camera to shut down, and at what voltage does the camera turn back on? | The camera needs to see 10V or lower for at least 30 seconds for it to trigger shut down, and will not power back on until voltage returns to +10V and either the next regular wake up or next Ignition On is triggered. |
| How do I get an exception? | All exceptions need to run through Product and will be assessed ad-hoc. |
| Does the camera offer any in-cab alerts? | Yes, the customer can opt-in to alerts for speeding and tailgating. These can be enabled upon purchase (listed as a configuration on the estimate) or after purchase by coordinating with Support. Cameras cannot be enabled one at a time, but are enabled/disabled for the entire account. |
| How often do the driver assignments sync between the two portals? | Driver assignments occur in real time. |
| Is there a limit to the number of video events automatically sent to the portal without having to create a manual request? | Yes. Customers can expect up to 30 video events per vehicle per month. All other video events must be manually requested and will count against their event requests total (10/veh/mo.). |
| Does the camera report relative speed? | Yes. In the top right corner of the video REL [speed] is reported as the average speed of the traffic with respect to the device. – 0: if device speed is same as ongoing traffic speed – Negative value: if traffic is moving faster than device – Positive value: if traffic is moving slower than device |
| What types of data security and encryption are guaranteed with this device? | Driveri device uploads video to cloud over HTTPS (HTTP over SSL) secure channel. HTTPs will encrypt all the data while transferring to cloud. Videos are stored encrypted in cloud storage (Amazon S3) using the strongest block ciphers available, 256-bit Advanced Encryption Standard (AES-256). Currently there are no security compliance certifications available. |
| Is there a limit to the number of video events I can request to be downloaded? | Yes, each account is allotted 10 video request uploads per device per month. A customer with 25 devices will have access to 250 total video uploads within a given month. |
| How long are videos made available for download before removed from the account? | Videos are available for 3 months after being uploaded. It is highly recommended that any sensitive or valuable videos be downloaded from the portal in order to retain personal access for however long it’s needed. |
| How long is non-video data made available before removed from the account? | Access to non-video data to is limited to twelve months plus the current month. |
| Is there a timeframe from when a vehicle starts up of how long the camera takes to cycle before it starts recording? | The device boots up in less than a minute and starts recording from Outward and Side Camera. In case Privacy Mode is enabled for a customer, the inward camera will start recording from next minute when the vehicle starts moving. |
| I have a question not covered above. Who can help me? | Please contact Product for additional questions. |